Warranty Policy for Myra Liquid Handling System Instruments
12th August 2019
What is Covered
This warranty covers any defects in material and workmanship with the exceptions stated below.
How Long Coverage Lasts
This warranty runs for TWO (2) YEARS from the warranty start date (“Warranty Period”).
The warranty start date is from the date of the customer invoice.
What is not covered
This warranty does not cover damage due to improper use or mistreatment of the instrument (please refer to the Safety Information Sheet and User Manual provided with each instrument). The warranty is limited only to any internal damage of the Myra instrument. This warranty does not cover fading or discoloration caused by exposure to sunlight or chemicals.
What We Will Do
BMS will send a replacement instrument for any instrument that proves to be defective within the coverage of the Warranty Period. At BMS’s discretion, the replacement instrument will be either a new or refurbished instrument.
The defective instrument must be returned within 14 days of receiving the replacement instrument, or the replacement instrument will be invoiced at standard list price.
Bio Molecular Systems will cover all international freight costs.
The standard warranty may be extended by an additional 1, 2 or 3 years (to give a 3, 4 or 5-year warranty respectively).
Extended warranty must be taken out within 90 days of the warranty start date.
Service After Warranty
After the Warranty Period has expired the faulty instrument may be returned to Australia for repair for a fee.
To Make a Claim
All claims must be arranged through the distributor for your region.